|
At ANCHOR CLIMATECARE, we are committed to protecting the privacy of our customers. For that reason we have taken, and will continue to take, measures that protect the privacy of personal information held by us. This Privacy Policy provides you with details regarding: why we collect personal information; what we do with that information; the steps we take to ensure that access to that information is secure; how you can access personal information; and who you should contact if you have questions or concerns about our policies or practices. We reserve the right to change this policy at any time; however, any changes or additions regarding the reasons we use personal information will not apply to you unless you consent to them.
2. What is personal information?
Personal information means information that would allow a specific individual to be identified or information that can be directly associated with an individual. For example, this includes your name, postal or e-mail address, telephone number, credit card number, demographic information and purchasing history. Personal information does not include aggregate information (data about a group or category of products, services or customers, from which individual customer identities have been removed). For example, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate information about product purchases helps us understand trends and customer needs and assists us in product selection, product ordering and sizing, and the introduction of new products and services.
3. When we collect personal information.
We only collect such personal information as is strictly necessary for the purposes outlined in Section 4. We collect personal information when:
1. You contact us.
2. You place an order for or purchase a product or service from us in person, by phone, mail, facsimile, email.
Certain products and services offered to our customers (such as rebates, warranties, and financing may be provided by third party suppliers. We collect from such third party suppliers a list of our customers who have signed up for these services and information about the use of such services (for example, frequency of use, customer feedback).
4. How we use personal information.
As part of our business operations, we hold and use certain personal information pertaining to you in order to respond to your requests, and provide you with services, if you ask us to, to tell you about opportunities we think will be of interest to you, such as our promotional programs and our "Matter of Comfort" newsletter, and to understand your needs so that we can serve you better. Specifically, we may use personal information for the following purposes:
• Notify you of recalls or safety issues
• Manage the provision of goods and services to you, including monitoring your credit status from time to time
• Managing invoicing, accounting and information security services related to our transactions with you;
• Monitoring your satisfaction with our products, services and programs and those offered by our suppliers, and contacting you regarding the status of such programs, products and services.
• Promoting, offering or marketing additional products, goods and services. We may use personal information to create aggregate information as well.
Personal information we collect in accordance with this Privacy Policy may be shared with other CLIMATECARE member companies, for the purposes listed above, provided that such shared information is required for and is used and disclosed only for such purposes. Personal information may also be disclosed to unaffiliated third parties in connection with the sale, assignment or other transfer of our business, in which case we will require such third parties to adhere to the terms of this Privacy Policy.
5. When we share personal information.
From time to time we may engage unaffiliated third parties to perform certain services. For example, a non-related organization may be asked to perform credit card processing services or be asked to run a computer program that identifies which of our members purchased a particular product so we can notify those members of special programs regarding the same or similar products.
In these circumstances, the personal information that the non-related organization receives is limited to only the personal information held by us that they need in order to render their service to us. The companies that are provided with the personal information are prohibited from using it for unauthorized purposes. We are not responsible for any additional information you provide directly to these third parties, and we encourage you to become familiar with their privacy and security practices and policies before disclosing information to them.
We will disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so or to protect the rights, property or personal safety of ANCHOR CLIMATECARE, its customers, employees or other members of the public.
Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our customer list available to others for a fee without your consent.
6. How long do we hold personal information?
Personal information is retained only for so long as is necessary for the purposes set out above. When no longer required, we will destroy, erase or de-personalize the personal information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.
7. Accuracy.
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information we hold.
8. Security Measures.
We will keep in place security measures to protect personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. We employ physical, administrative, contractual and technological safeguards to appropriately protect personal information. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. We periodically update our policies regarding information security measures in an effort to protect personal information held by us.
9. Accessing personal information.
Our customers are entitled to access the personal information held by us concerning them. You can only access personal information we hold about you, but not personal information about your spouse or partner.
You can access the personal information you provided to us by sending a written request for such information. We will generally respond to your request within thirty (30) days, unless, for reasons beyond our control, a longer response time is necessary, in which case you will be advised accordingly. While our response will generally be provided at no cost, you will be informed in advance of any charges that apply in connection with the information request. Charges may relate to the transcription, reproduction or transmission of personal information held by us.
In very limited circumstances, we may not be able to supply personal information for reasons of a legal nature, including privileged communications between professional and client or a pending judicial proceeding. In each case, we will provide written reasons outlining why your request for access has not been granted.
10. Complaint process.
If you are not completely satisfied with or wish to submit comments concerning this Privacy Policy or its application, we invite you to convey your concerns or suggestions to CLIMATECARE Co-operative Corp., 920 Brant St., Unit 10, Burlington, Ontario, L7R 4J1. We will reply as quickly as possible.
It is our preference to obtain your written consent to use information for the purposes described in the Customer Privacy Policy. However, in the event we do not obtain your consent in writing, we reserve the right to imply your consent for the specified purposes, until such time as you either provide further written consent, or limit or withdraw your consent.
|
